Well Health Inc., a SaaS digital health leader in patient communications and 2021 Best in KLAS winner in Patient Outreach, today launches ChatAssist AI to enable better communications between healthcare providers and their patients. ChatAssist AI builds on the existing, top-rated WELL™ Health platform and uses a sophisticated Natural Language Understanding (NLU) engine.
“ChatAssist AI automates thousands of conversations between patients and providers, and gracefully hands off to staff when human intervention is required,” said Guillaume de Zwirek, CEO and Founder, WELL Health. “ChatAssist AI can independently navigate complex, multi-step patient communications, resulting in a positive experience for both patients and staff. Patient satisfaction improves with a faster response time from providers and staff are freed up to focus on high-touch interactions that their jobs demand.”