Experience as your differentiator: How to attract and retain patients


24 January 2023 | 12:00 PM – 1:00 PM CT

Every health system is focused on providing high-quality care, but the growth of consumerism—bolstered by pandemic-related changes in patients habits and preferences—is motivating healthcare organizations to ensure they’re delivering a high-quality, convenient patient experience. Healthcare organizations that want to attract and retain patients need to ensure they’re providing a top-notch experience that meets patients’ expectations. Focusing on improving the patient experience can give provider organizations a competitive edge in an increasingly crowded healthcare landscape.

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