Hartford HealthCare


Hartford HealthCare is Connecticut’s most comprehensive healthcare network. With 33,000 employees and total operating revenue of $4.3 billion, Hartford HealthCare has cultivated a strong, unified culture of accountability and innovation. Its care-delivery system, serving 185 towns and cities at more than 400 locations, includes two tertiary-level teaching hospitals, an acute-care community teaching hospital, an acute-care hospital and trauma center, three community hospitals, the state’s most extensive behavioral health network, a large multispecialty physician group, a clinical care organization, a regional home care system, an array of senior care services, and a large physical therapy and rehabilitation network.


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Strategizing Forward Around Optimizing the Patient Experience

Going forward, patient care organization leaders are strategizing forward based on some of the lessons they’ve learned from operating during the COVID-19 pandemic. A number of key insights have emerged around what kinds of interactions patients, as healthcare consumers, want, from clinicians, other caregivers, and everyone in the healthcare delivery […]