An innovative AI-enabled growth and automation platform, Steer Health, and Prime Healthcare, an award-winning national health system, have announced a strategic enterprise partnership to develop a next-generation consumer engagement experience for Prime’s 45 hospitals and more than 300 outpatient locations across 14 states.
Prime Healthcare has introduced PrimeHealthNow, a platform created to meet the changing and new healthcare demands of customers, with an emphasis on facilitating simple access to practical, budget-friendly, and patient-centered care. Utilizing cutting-edge technology to increase access to care, enabling real-time feedback on patient experience, empowering staff with streamlined patient communication tools, and optimising care delivery are some of the important initiatives.
Among PrimeHealthNow’s objectives are:
- Enhance access to same-day care through Steer Health’s GetCareNow programme, which allows for online scheduling of ER, urgent care, and primary care appointments.
- Ensure that the appropriate care is provided to the appropriate patient in the appropriate location to lower healthcare expenditures.
- Increase the proportion of digital interactions in all encounters to at least 50% while maintaining a high level of human touch.
- Increase the reach and engagement potential of care teams and make it possible for patients to get virtual care in a way that is both individualised and practical.
In order to support patients and their families and seamlessly guide them across all health system services, including emergency services, primary care, virtual care, outpatient and inpatient settings, Prime Healthcare will make use of Steer Health’s extensive suite of consumer-centric digital engagement tools. Steer Health’s conversational messaging with artificial intelligence, live customer navigation, and patient-centered 24/7 virtual care will assist in coordinating a tailored consumer experience to support the complete patient journey.
Along with achieving improved health outcomes and lower healthcare costs, PrimeHealthNow’s strategic goal is to make patients feel known and appreciated each time they interact with Prime Healthcare.
“The Prime Healthcare team has the vision, passion, and ingenuity to transform healthcare and design processes from a consumer perspective”, “We are proud that Steer will play a part in bringing Prime’s physician-led, patient-centered vision to life. This work will impact millions of patients across the country and establish a new standard for consumer-centered care.”
Sridhar Yerramreddy, founder and CEO of Steer Health
“We are pleased to partner with Steer Health to design a network of care centered around patients”, “Steer Health’s innovative offerings will help us improve operational efficiency so that our caregivers can focus on what they do best: providing high quality patient care. Steer Health’s emphasis on personalized relationship-based outreach sets it apart and made it clear that Steer Health was the right partner for us.”
Dr. Kavitha Bhatia, Chief Medical Officer of Strategy at Prime Healthcare
To enable increased access to services, Prime Healthcare will implement the complete Steer Health product line across all of its hospitals and medical groups. This will ultimately improve health equity, the patient and provider experience, and the quality of care.
