QuidelOrtho Corporation, a global provider of innovative in vitro diagnostics technologies designed for point-of-care settings, clinical labs and transfusion medicine, announced today that it has earned the No. 1 ranking in the diagnostics industry for Overall Customer Satisfaction in the 2023 IMV ServiceTrak Awards for the sixth consecutive year. The ranking is based on interviews conducted with laboratory professionals, including QuidelOrtho’s customers, from more than 1,200 clinical testing locations operating over 1,900 collective instruments. The prestigious annual IMV ServiceTrak Awards rankings affirm the continued power and impact of QuidelOrtho’s innovative services and informatics platform.In addition to its No. 1 ranking in Overall Customer Satisfaction, QuidelOrtho achieved top rankings in the following categories:
- #1 in Net Promotor Score (NPS) for the eighth consecutive year
- #1 in Integrated Systems in:
- Customer satisfaction
- System performance
- Overall service performance
- #1 in Clinical Chemistry in:
- Customer satisfaction
- System performance
- Overall service performance
AleOrtho’s IT and Services program is an evolution of how service, expertise, technology and data-driven solutions come together to create a more efficient and productive laboratory, thereby Laboratories can focus on improving patient outcomes. Senior collaboration and support is more important than ever, as laboratories experience growing demand for more complex tests, tight budgets, and workforces shifting from multiple specialists turn to more experts. With AleOrtho solutions, laboratories get the collaboration they need, plus next-level data services to continuously improve speed and quality of care.“For six straight years, our customers have rated QuidelOrtho #1 for overall customer satisfaction in the U.S. diagnostics market based on real-world system and service performance under some of the most challenging conditions in modern history,”
“This honor reflects both our attention to engineering obstacles out of the laboratory and our culture of intense customer focus, which combine to maximize efficiencies, improve patient care and create the kind of deep and enduring customer partnerships that have yielded industry-best Net Promoter Scores for eight consecutive years.”
Douglas Bryant, President and Chief Executive Officer of QuidelOrtho.
“It’s the people who deliver the award-winning partnership and support that labs depend on,”
“I’m proud of our teams and their extraordinary ability to focus on and deliver what’s important to customers now and into the future.”
Karen Taylor, vice president of QuidelOrtho’s global customer experience and services organization.
