What will happen to the healthcare system in the US after COVID-19?


The dynamics in the US healthcare value chain have changed after two years of the COVID-19 outbreak. Payers and suppliers faced difficulties in the years 2020 and 2021. In the meantime, services saw unrelenting expansion and innovation. Prospects for the upcoming years are promising, but ongoing increases in consumer costs could cloud the picture. This optimistic view is partially explained by a recovery in profitability. The possibility for expanding innovation, which was sparked by the strain the pandemic placed on the healthcare system, is another cause for optimism. Additionally, it’s probable that value-based care models will continue to accelerate and that technology will continue to be used more and more in the healthcare sector over time.

Variability in growth across different parts of healthcare persists and, in some cases, has become more pronounced. For example, government lines of business continue to account for the largest growth areas for payers. Care-delivery services outside the hospital are the fastest growing businesses for providers, given the continued shift to the non-acute setting. Meantime, the progression of value-based care and related risk payments as well as digitization of the value chain is shifting value creation across, rather than within, traditional healthcare subsectors.

The marketplace has begun to address the patient’s full health journey, leading to improved affordability, quality, access, and experience.1 Many players, spurred by significant investment, are innovating their business models to create value and capture some of it in enhanced margins. In this article, we will review the shifts in healthcare profit pools, look ahead to how they might evolve, and examine how the pandemic has stimulated changes in industry business models.

Profit pool changes are accelerating

Healthcare industry EBITDA grew 5 percent pre-COVID-19 (between 2017 and 2019) and remained flat over 2020 and 2021. We estimate post-COVID-19 (between 2021 and 2025) growth at 6 percent (Exhibit 1). If the industry achieves this rate of growth, it could add about $31 billion in profits2 between 2021 and 2025. We have not factored in the potential impact from macroeconomic headwinds, including persistent consumer inflation, in these estimates; profits could decline by more than $70 billion during this period if inflation continues unchecked.

The following reasons, among others, are anticipated to be the main drivers of the post-2021 recovery and changes in profit pools.

Evolving payer mix

The rise in the number of people over 65 and the popularity of Medicare Advantage over regular fee-for-service Medicare are likely to drive a significant change in payer profit pools in favour of government parts. The share of commercial lives in total enrollment may rise by one to 1.5 percentage points between 2021 and 2025, with the majority of the shift coming from Medicaid, according to our estimates. This would increase average reimbursement rates and boost provider margins as the economy bounces back from the effects of COVID-19.

Shifts in sites of care

The COVID-19 pandemic has accelerated the movement of care from high-cost acute and post-acute sites to lower-cost freestanding and non-acute sites, including increased demand for home-based services and virtual care. Non-acute sites have lower costs and higher EBITDA margins, 15 to 25 percent compared to 8 to 10 percent for acute and post-acute facilities.

We estimate that hospitals’ share of overall provider revenue could decline from about 47 percent in 2019 to about 44 percent by 2025, while the share of home and ambulatory sites will increase by one to two percentage points each over the same period. This shift could increase overall margins for the provider sector (although outcomes will diverge, depending on a provider’s business mix) while simultaneously reducing overall cost of care, thereby potentially improving payers’ margins as well. For example, reimbursement for surgeries performed at ambulatory surgery centers is 25 to 50 percent lower than at hospitals, according to claims data.

Exacerbation of chronic conditions

As the population of seniors increases, the burden of chronic diseases has been rising for years and will do so going forward. Many patients postponed or omitted necessary care during the pandemic, including doctor visits and diagnostic testing. Many also claimed that the difficulties with their mental health were getting worse. As a result of deteriorating chronic conditions and a larger prevalence of diseases such chronic obstructive pulmonary disease in COVID-19 patients who require extensive treatment, the cost of care was predicted to increase by nearly $10 billion in 2021 (0.4 percent of provider revenue). Even after accounting for the natural disease progression for patients with chronic diseases, we predict that the cost of care may still climb by around $7 billion by 2025, despite the fact that these increases should be slowing.

How healthcare profit pools will evolve

In this section, we discuss how profits pools for payer, provider, healthcare services and technology (HST), and pharma services are likely to evolve in coming years based on our projections.

Payers: A shift toward government segments

Payer profit pools have fallen, from $54.7 billion in 2019 to $40.1 billion in 2021, but are expected to rebound by 2025 to $57.4 billion. The next few years could see a return to pre-COVID-19 profitability, with payer profit pools rising at a 9 percent CAGR.

However, the mix of overall payer profit pools is likely to continue to shift toward government segments. Rapid growth in the over-65 population and its increased adoption of Medicare Advantage could account for this change (from 43.6 percent in 2021 to about 52 percent penetration in 2030 in the Medicare population) as well as improved profitability of managed Medicaid due to more coordinated and integrated care.

As the labor market recovers post-COVID-19, substantial enrollment is expected to move from Medicaid to individual and commercial markets but is likely to be more than offset by growth in managed Medicaid. We estimate that annual managed Medicaid revenue growth will be 5.3 percent between 2021 and 2025 compared with 3.7 percent between 2017 and 2019. The future growth is expected to come from the overall continuing shift from fee-for-service to managed care, as well as an increase in premiums per member from growth of membership with more complex care needs (for example, managed long-term services and support programs).

Estimated profit pools for the government segments will be about 20 percent larger than commercial segments by 2025; they are about 10 percent lower today. The individual market is likely to experience the largest absolute decrease in EBITDA margin due to higher medical-loss-ratio rebates payouts and increased competition.

Providers: Rising profits but shifts from acute sites of care

Provider profit pools dropped due to loss of volume and shift in payer mix from commercial as a result of falling employment during the pandemic. But CARES Act funding helped to support provider results. Profit pools fell from $254 billion in 2019 to $250 billion in 2021. The provider outlook is positive, with profits expected to rise to $326 billion in 2025, a 7 percent CAGR.

We estimate that there will be overall patient volume increases, spurred by the aging population. The number of people above 65 is expected to grow 3 percent from 2021 to 2025 compared with about 0.5 percent for the population as a whole.

Providers are likely to see a shift in payers, a change that could affect reimbursements. For example, many aging workers will move from commercial plans into Medicare, resulting in a reduction in overall reimbursement by about 0.5 percent of absolute EBITDA dollars. That change will likely be balanced in part by the movement of people from Medicaid into commercial—we estimate that the percentage of Americans on Medicaid is likely to fall from 25 percent in 2021 to about 22 percent in 2025 due to redetermination of beneficiary eligibility.

A less obvious development is the shift from acute sites of care, which have lower margins than most other sites of care outside of the hospital. Non-acute sites have lower costs and EBITDA margins two to three times higher than the acute care setting. The pandemic has driven the shift to non-acute settings, given the hospital backlog and patient and doctor preference for more convenient and virtual care. We have also seen underlying business shifts such as the accelerated adoption of value-based care. Many value-based players could deliver lower costs and better outcomes as well as realize margins of more than 15 percent in primary care and specialty models.

Healthcare services and technology: Long-term growth supported by software and platforms

The HST segment has been a long-term growth story. HST continued its growth trajectory during the pandemic, with profit pools rising from $45 billion in 2019 to $50 billion in 2021. The outlook continues to be positive. We estimate that the segment will grow at an 8.2 percent CAGR between 2021 and 2025, to about $70 billion by 2025. That would likely make it bigger than the payer profits pool by 2025.

HST has had broad overall growth but software and platforms and data and analytics have performed especially well, with CAGRs of 10 percent and 17 percent, respectively. Business model shifts for payers and providers account for much of that growth.

The rapid adoption of data and advanced analytics and software is spurring innovation in areas such as population health management, revenue cycle management, and patient engagement. Furthermore, virtual health—take-up of which increased substantially during the pandemic but since stabilized—is accelerating care-model innovation and technology solutions.

Pharma services: More spending, led by the specialty drugs

Recent years have seen significant changes in pharmacy services, including the introduction of new digital pharmacy models, partnerships amongst stakeholders, and new patient interaction models. With dispensing revenues rising from $450 billion in 2019 to $500 billion in 2021, drug spending has surged. Specialty medications, which now account for 40% of dispensing income, were the main drivers of increase. 6 The speciality profit pools, which are anticipated to grow at an 8 percent CAGR from 2021 to 2025, could be further expanded with further innovation in medication research.

Hospital-owned specialty pharmacies have expanded their participation, with nearly 40 percent of provider-owned pharmacies attaining accreditation.7 In infusion-related value pools, COVID-19 accelerated site-of-care shifts, enabling growth in home infusion as patients reduced in-person visits to hospitals. Additionally, payers are becoming more directive in shifting infusion therapies from hospital outpatient settings to lower-cost sites of care such as the home and ambulatory infusion centers, further accelerating volume shifts.

Traditional drug distributors, such retail and mail pharmacies, continue to experience margin pressure, which causes profit pools to narrow. There are now more direct-to-consumer pharmacies that are technology-enabled, including digital prescription administration, automated workflows, and quicker home delivery options. These firms are expanding swiftly, although not yet holding a sizable market position, thanks to significant private equity investment. The competition from smaller firms can encourage convenience and experience-related innovation in the business models of larger retail and postal pharmacies as well, potentially improving margins.

The wholesaler segment continues to benefit from increased drug spending. We estimate that drug distribution revenue is likely to increase at a 5 percent CAGR from 2021 to 2025; wholesalers’ profit margins from drug distribution are expected to remain flat over the coming years.

Outside of overall specialty growth, the pharmacy benefit managers (PBMs) segment is under pressure for more transparency into rebates and network spread pricing from payers and sponsors. Employer demand for cost containment and predictability has given rise to a wave of new and innovative pricing models. Specialized players (such as specialty drug managers, therapy management, benefit optimizers, and pharmacy benefit administrators) are now taking on some PBM functions. In the face of these trends and commoditization, PBMs have launched group purchasing organizations (for example, Ascent Health Services, Zinc Health Services, and Emisar Pharma Services) to better negotiate with drug manufacturers. They continue to invest to improve employer and employee experience and ramp up efforts to better manage medical benefit specialty drugs.

The growth in drug spending, including the rise of specialty drugs, has focused increasing attention on the role of pharmacy in coordinating care for patients. Of particular interest is the use of pharmacists and patient services in promoting greater adherence to medication regimens and providing medication-related counseling. Payers, PBMs, and dispensers alike are focusing on reducing the total cost of care and pursuing enhanced patient outcomes and experience.

Evolving business models

These shifts in industry economics are prompting business model change in three areas—diversification, vertical integration, and new business building.


Healthcare businesses are reevaluating the scope and scale of their business lines as the industry profit pools vary. In addition to developing enterprises to monetize their expertise, they are extending the range of their services to related market groups.

Hospital systems have been gaining assets in ambulatory sites, virtual and digital health, primary care, and post-acute care as they have grown throughout the care continuum. The leading 50 hospital systems currently generate most of their net patient service revenues from services outside than inpatient care. Hospital systems are pursuing partnerships with innovators in these fields in addition to outright acquisitions, such as primary care disruptors, risk-bearing management services organisations (MSOs), and virtual care businesses.

Others in care delivery are moving to diversify as well. For example, home health and hospice companies are expanding into more sophisticated care delivery like hospital-at-home. Pharmacy players are scaling their primary-care businesses with acquisitions of physician and clinic assets, including value-based physician players. Announced investments seem to suggest a substantial expansion into primary care and value-based care well beyond the retail clinics space they have entered previously.

As players build new capabilities, they are recognizing that these capabilities can become large, profitable businesses in their own right. Many payers have created HST businesses of their own to both serve their core payer business and sell these services to other healthcare players. For example, payers are building MSOs to take a much more active role in managing the care of their patients. This kind of diversification has two benefits: it addresses new value pools while potentially creating value for the core payer business by reducing total cost of care through more robust analytics and reporting and improved care coordination to more effectively look after patients.

Also, several provider systems have launched venture funds aimed at diversifying the core business into attractive revenue pools such as data and analytics; some have created start-up incubators to build a range of digital health products and services. Other health systems are starting and expanding specialty pharmacies. About 20 percent of accredited specialty pharmacies are now owned by health systems and hospitals. Hospital-owned pharmacy programs have unlocked a new, growing revenue stream while demonstrating improved patient outcomes and experience through their integrated care programs, highlighting faster time to therapy and improved adherence rates among its specialty patient population.

Vertical integration

Realignment is taking place along the whole healthcare value chain as a result of the value-based care models’ ongoing, rapid expansion. The realignment aims to find models that offer improved access, affordability, quality, and patient experiences while also promising to generate greater financial gains. Payers, for instance, are innovating their Medicare Advantage business to go beyond merely delivering the health plan to ownership and orchestration of care models including physician practises, virtual care, home care, pharmacy, and other enablement services. Clinical services that are supported by data and analytics, like as care coordination and improved member engagement, are increasingly the driving force behind these models. Such an approach may offer superior care to members while expanding the profit pool available to payers by two to three times. To access these capabilities, payers are pursuing acquisitions, minority investments, and partnerships with private equity firms.

New business building

Private equity and venture capital players are continuing to increase investment in healthcare; in 2021, they invested over twice as much as they did seven years ago. “Platform creation” is the investment thesis for many of these healthcare investments—identifying opportunities to create value beyond the immediate asset through M&A and business building. The financial sponsors are building the business, then leveraging a platform to create a more expansive set of offerings. In many instances, this approach ends up transforming the underlying business.

For example, during COVID-19, a private equity-owned, home-based provider built out a clinical trial within a few months to facilitate vaccine trials, enrolling five times the number of diverse participants compared to normal approaches, based on our experience. In another case, a provider of non-emergency medical transportation expanded into nutritional meal-delivery services for high-need and high-risk patients.

This high speed of innovation is upending the incumbent healthcare players’ traditional approach of transforming or incrementally adding to existing business models. Instead, business reinvention has become a critical priority. While the approach includes making anchor acquisitions, it must also often rely on high-speed business building to take advantage of incumbent assets and fast scale-up to make a difference to their business. Many are pursuing this model. For example, one pharmacy services player created a digital pharmacy from scratch within a year. In another instance, a large healthcare player built an entire value-based care business in 18 months.

As financial conditions have tightened, we are seeing a pullback in healthcare investment from business models not yet delivering measurable outcomes. At the same time, there’s an aggregate increase in investment appetite to help scale innovative models that are showing positive results. Recent healthcare-focused fundraising for private equity continues to display substantial momentum. This bodes well for funding innovative models in newer areas such as specialty value-based care, as well as scaling innovation in more established segments such as primary-care-centered, value-based care and HST.

The competencies required to operate these business models are new and often quite different from those needed to run the core business. Healthcare leaders may want to carefully consider how to enhance their organization’s capabilities to carry out their business model reinvention plans. New competencies include:

Programmatic M&A. Most innovative companies in healthcare are small to midsize and often focused on relatively narrow solutions. As such, programmatic M&A is important for building new businesses, diversification, or vertical integration. No healthcare organization has the bandwidth of talent or scale of capabilities required to organically build these models in a timely and effective fashion. Indeed, across industries the programmatic M&A approach delivers the most value creation, according to McKinsey research.

Effective integration. The thesis of programmatic M&A is the rapid scale-up of innovative business models and not traditional synergy capture. As such, the integration approach adopted by acquirers likely needs to enable rapid scale-up of the core operations of the acquired company, incorporate the capabilities of the acquired entity with the core business, and enable integration of multiple acquisitions into a broader “platform business.” Programmatic acquirers develop an “always on” integration capability compared with the bespoke integration infrastructure in most large deals. Developing a programmatic integration competency is increasingly important.

scaling and building a firm quickly. The capacity to establish businesses is a crucial skill in this new climate. When an adequate acquisition alternative does not exist or is not feasible, new firms must frequently be developed. Repeatable, effective innovation needs a focused engine that can transform promising ideas into expanding businesses. According to our experience, these young companies’ leadership teams and skills are their main differentiators. The management of the parent firm is aware that these companies frequently have unique business models, workforce demographics, and operational styles. As a result, these firms’ governance should differ materially from that of a business unit within the core.

The COVID-19 pandemic has had a significant impact on the healthcare sector, resulting in new business structures, changing profit pools, and a surge in innovation. Large decisions on the types of businesses that payers, providers, HST participants, and pharmaceutical services companies want to be in the future must be made. Even if the pandemic is still active, this is the ideal time to make important strategic decisions. Acquisitions and the creation of new businesses will become increasingly important success determinants.

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